sjo Casino & Sportsbook FAQ
Users joining sjo ask questions across several areas: how to open and verify an account, which payment methods we accept, what markets and games are available, how to manage account security, and what to do if withdrawal or support issues arise. This page answers the most common inquiries.
Our FAQ resolves practical questions about account setup, deposits and withdrawals, game categories, and account controls. Answers here are written by our sjo team and reflect standard operating procedures on our platform. If your question falls outside these topics, or if you need urgent assistance with a specific transaction, please read our terms and conditions or contact our support team directly.
Each answer includes relevant local-context anchors—payment methods like DANA, e-wallet, and mobile banking; football events like Liga 1 and Piala AFF; or regional considerations. When reading, note that settlement times, verification windows, and account features may vary by jurisdiction and account tier. Our services are available only where local law permits.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment
- Game rules and categoriesfootball betting, live-dealer tables, slots, esports markets
- Security and account careaccount protection and jurisdiction notice
We require two document types. First, a valid identity document: national identity card (KTP), passport, or driving licence. The document must be current and legible, with your full name, date of birth, and photograph clearly visible. Second, proof of your current residential address, such as a utility bill (water, electric, gas) issued within the last three months, a recent bank statement, or other official correspondence showing your name and address. When uploading, ensure all text is readable and not blurred. Submit clear colour photographs or scans. Our KYC team reviews submissions during business hours and notifies you of approval or any requests for re-submission within a few hours.
We require two document types. First, a valid identity document: national identity card (KTP), passport, or driving licence. The document must be current and legible, with your full name, date of birth, and photograph clearly visible. Second, proof of your current residential address, such as a utility bill (water, electric, gas) issued within the last three months, a recent bank statement, or other official correspondence showing your name and address. When uploading, ensure all text is readable and not blurred. Submit clear colour photographs or scans. Our KYC team reviews submissions during business hours and notifies you of approval or any requests for re-submission within a few hours.
Payments and transactions
sjo accepts deposits through multiple payment channels, each with its own minimum and maximum limits. DANA, e-wallet, and mobile banking typically support deposits in various sizes suited to casual and regular players. local payment and online payment offer similar flexibility. For direct bank transfers via e-wallet, mobile banking, local payment, and online payment, minimums and maximums depend on your bank's policies. e-wallet (quick-response code) transfers also follow standard banking thresholds. We do not impose a sjo-level cap beyond what your payment provider allows. Exact ranges are displayed when you select a payment method during deposit. Your account tier and verification status may also affect available limits.
sjo does not charge deposit or withdrawal fees on our side. However, your payment provider—mobile banking, local payment, online payment, your bank (e-wallet, mobile banking, local payment, online payment), or e-wallet operator—may impose their own charges depending on your account type and transaction size. These fees are set by the payment provider, not by sjo. When you initiate a deposit or withdrawal, your payment method's interface will display any applicable fees before you confirm. We recommend checking with your bank or e-wallet provider if you are unsure about their fee structure. Most retail users find that small, routine transactions carry no fees on either end.
Games and markets
sjo operates four main product lines. Our sportsbook covers football (Liga 1 Indonesia, Piala Indonesia, Piala AFF, Champions League, Premier League), badminton, and MotoGP. Live-dealer tables feature blackjack, roulette (European and American variants), baccarat, and Dragon Tiger, hosted from multi-camera studios with English-speaking dealers. Our slots collection includes Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways, with regular title rotations. We also offer esports markets on Mobile Legends, Free Fire, and PUBG Mobile tournaments. Each category has its own settlement rules and time windows, detailed in the game-specific pages.
We offer a new-account welcome package that varies depending on your first deposit amount and payment method. The specific terms, including any match bonus or free-play credit, are displayed when you log in for the first time after deposit. Terms apply and may include rollover requirements before funds become withdrawable. Details are available in your account under "Promotions" or by contacting our support team. We do not publish fixed bonus amounts; all offers are subject to change and jurisdiction-specific availability. Your account tier and verification status may also influence eligibility for certain promotions.
Account management and support
Your sjo account dashboard gives you several controls. You can update your registered email and mobile number under account settings. You may also change your password at any time. Your transaction history displays all deposits, withdrawals, and wagers with timestamps and settlement status. You can view your current balance in real time and check pending bets across sportsbook, live-dealer, and slots sections. If you need to recover your password, use the "Forgot password" link on the login page; we send a reset link to your registered email within minutes. For security reasons, you cannot delete your account via dashboard; contact support if you wish to close your account permanently.
You can reach our sjo support team via three channels: email, live chat (available during business hours), or the in-app support form. To open a ticket, log into your account and navigate to "Help" or "Support." Fill in the support form with your username, subject, and detailed description of your issue. Include any relevant transaction IDs or screenshot references. We respond to general enquiries within a few hours and to account or withdrawal issues within one business day. For urgent matters during Jakarta business hours, live chat is the fastest option. Our support team speaks English and Indonesian. You will receive updates on your ticket via email.